product questions

What skin types are Sriff Project products suitable for?

Our formulas work for normal, dry, oily and combination skin. They're non-comedogenic and assessed for safety under EU cosmetics regulation. The full ingredient list is on every product page — read it before you buy.

Are Sriff Project products cruelty-free and vegan?

Yes. No animal testing at any stage, and no animal-derived ingredients in any of our formulas.

Can I use Sriff Project products every day?

Yes. Cleanser and moisturizer are made for daily use, morning and evening. Use the exfoliator 2 to 3 times a week — more than that and you're working against your skin barrier.

How soon will I see results?

Skincare doesn't work overnight, and anyone promising that is selling you something other than a cream.


What you'll notice immediately: how it feels and smells. Whether it absorbs without leaving a film. Whether your face is still matte in the afternoon.


What takes time: anything to do with your skin barrier. Give it a few weeks of consistent use.


Not for you? 30 days, money back.

Are your products safe for sensitive skin?

Our formulas are lightly fragranced — the scent is there on purpose. Every fragrance component is listed in full on the packaging, as the law requires.


If your skin is very sensitive or you react to fragrance, patch test on the inside of your arm first. And if it doesn't suit you: 30 days, send it back.

What do Sriff Project products smell like?

Good. That's not a side note — it's the reason you'll still be using it in three weeks.
Fresh and warm, not sweet, not clinical. It stays on your skin without competing with your cologne.

returns & exchange

What is your return policy?

We want you to love your skincare routine. We offer a 30-day satisfaction guarantee on all products. If you are not completely satisfied with your purchase for any reason, you may return the product within 30 days of delivery for a full refund (minus original shipping costs).

Are there any items that cannot be returned?

Yes, we can only accept returns on products that are unopened and unused. Due to hygiene and safety standards, once a product (such as a cleanser, moisturizer, or exfoliator has been opened or used, it cannot be returned unless it is defective or caused an allergic reaction.

How do I initiate a return or exchange?

To initiate a return, please visit our contact page on our website or email our customer support team at [support@sriffproject.com] with your order number. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send back products without an RMA number.

What if I have an allergic reaction to a product?

While rare, if you experience an adverse skin reaction, please stop using the product immediately. Contact our customer support team within 14 days of receiving the product. We may request a photo or doctor's note, and upon confirmation, we will process a full refund or exchange, even if the product has been opened.

Can I exchange a product for a different one?

We recommend returning the unwanted, unopened product for a full refund and then placing a new order for the item you would prefer. This is the fastest way to ensure you receive the correct item quickly. Please initiate the return through our contact page.

How long does it take to process a refund once the return is received?

Once your return is received and inspected at our warehouse, your refund will be processed within 5–7 business days. Please note that it may take an additional 3–5 business days for the funds to reflect in your bank or credit card statement, depending on your financial institution.

shipping & delivery

What are your shipping options and how much do they cost?

SHIPPING RATES & DELIVERY

We’ve removed the friction. No thresholds, no calculations. Just high-performance skincare delivered to your door.

 

Shipping Costs

  • Worldwide: Free Shipping on all orders. No minimum required.

 

Estimated Delivery Times

  • United Kingdom & Europe (EU): 3–7 days
  • Scandinavia (DK, SE, NO): 3–7 days
  • Switzerland: 3–7 days
  • United States: 5–10 days
  • Canada: 7–12 days

Note: EU shipping includes: AT, BE, FI, FR, DE, IE, IT, NL, and ES.

Do you ship to P.O. Boxes, APO/FPO addresses, or U.S. Territories?

Yes, we ship to all P.O. Boxes and military APO/FPO/DPO addresses via USPS. We also service all U.S. Territories, including Puerto Rico, Guam, and the U.S. Virgin Islands. Please note that shipping times for these destinations may be longer than standard domestic delivery estimates.

How long does it take to process my order before it ships?

We typically process orders within 1–2 business days. Once shipped, your package will arrive via Standard Shipping within 3–7 business days. You will receive an email with your tracking number as soon as the order leaves our facility.

How can I track my order once it has shipped?

Once your order ships, you will receive an email notification containing your tracking number and a link to the carrier's website (usually FedEx, UPS, or USPS). If you created an account with us, you can also log in and view your order status and tracking details there.

What should I do if my tracking information hasn't updated or my package is lost?

If your tracking information shows no movement after 3 business days, please contact us. If the tracking shows your package was delivered but you haven't received it, please check around your property and with neighbors first. If it's still missing, contact us within 7 days of the "delivered" date so we can investigate the issue with the carrier and arrange a replacement if necessary.

Do you offer local pick-up options for customers in the area?

Currently, we operate strictly as an e-commerce brand and do not offer local pick-up options. All orders are shipped directly from our distribution center to ensure timely delivery across the world.